Return & Refunds

REFUND POLICY
Exchanges / Refunds / Replacements.



If you are within the 30-day return period, we offer 3 options:


Exchange your item for another size/color.


Exchanges are only available for the size and/or color of the same model. Exchanging another product is strictly prohibited. We recommend that you return your original item for a refund and then place a new order for the product you want.



Refund details and vouchers


The standard method of refund is a credit note.

If you wish to receive a refund for the payment method you used for your purchase, you must notify us on the return form and a 30% inspection, storage and processing fee will be charged. Orders that are exchanged or items that are returned/exchanged due to factory defect are not subject to this restocking fee. The fee will be applied to the original order and the balance will be refunded.

Only the final price paid (after any discount) will be refunded.

Discount codes or vouchers cannot be reissued and are non-refundable.

Replacement of an incorrect or defective item


We are very sorry. Please email us at contact@coquette-clothes.com with the following information:


Your order number
Description of the problem (e.g. wrong/faulty item)
A photo or video

How long does it take to get a refund?

Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department for processing.



How do I return an item?

Please contact us directly at our email address with the subject line "returning my item".
If you have any questions or comments, please email us at contact@coquette-clothes.com


Late or missing refunds :



Please check your bank account
Contact your bank
Processing usually takes 3-5 business days
If you have done all this and still have not received a refund, please contact us at contact@coquette-clothes.com



Delivery:

The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you have notified us that you want a refund, you will receive exactly what you paid for the product minus the restocking fee.

If you want an exchange: depending on the country of origin, it may take 2-7 weeks to receive the exchanged item.

Warning:

If you are shipping items valued over €50, we strongly recommend that you return the product to us with a tracking number.